These services are scheduled before and after the production season to ensure equipment remains in optimal condition and is fully prepared for the next season.
Pre and after production Check-up, general full system maintenance and recalibration, include:
Update the machine’s software, perform diagnostics on system integrity and performance.
Inspect and service conveyor motors and belts for wear and smooth operation.
Check and align the X-ray and sorting components for correct calibration and positioning. Ensure X-ray output is consistent and within safety standards. Recalibrate detectors and scanning mechanisms.
Calibrate and optimize cameras to ensure accurate sorting based on color detection.
Inspect and test all air nozzles/valves, solenoids, and eject timing for correct function. Clean and recalibrate if necessary.
Open enclosure and deep clean components, test for stability under load, I/O Port and Communication Check
Inspect and maintain the cooling system for X-ray tubes and electronics.
These services are designed for fast response, minimized downtime, and on-site resolutions during peak agricultural processing periods.
Additional Service if needed, general full system maintenance and recalibration.
Rapid on-site fault finding for any automation equipment. Includes IPCs, sensors, sorters, etc.
Rapid remote access fault finding, Includes software, IPCs, sensors, sorters, etc.
Temporary Replacement IPC, Air Valve / Solenoid Replacement, Remote System Monitoring, Priority Spare Parts Delivery, Emegency loan unit, etc.
This service is designed to keep your automation systems running at peak capacity during critical processing windows — improving product quality, system uptime, and overall operational efficiency.
During peak production periods, you can pre-book our qualified engineers to be present on-site, provide immediate support, rapid troubleshooting, and continuous performance monitoring — ensuring maximum uptime and optimal throughput when it matters most.
We also offer new staff onboarding and refresher training programs to ensure your team is fully equipped to operate, maintain, and troubleshoot equipment with confidence and efficiency.
Scheduled remote access system checks, calibration adjustments, and performance optimization.
Response Time: Within 24–48 hours
Immediate remote diagnostics and tuning to resolve performance issues.
Response Time: < 2 hours during office hours
A premium all-in-one support solution designed for continuous uptime, peak system performance, and peace of mind throughout the year.
Get fast, expert help whenever needed — system tuning, diagnostics, and troubleshooting via secure remote access.
On-site technician visits scheduled pre- and post-season to ensure your machines are fully optimized and ready.
Priority dispatch of field engineers for breakdowns, fault recovery, or critical adjustments during production. (Travel costs apply)
30% off the standard day rate for unlimited days during your peak production season.
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